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B&Q Finance: Contact Information and Support

B&Q offers various finance options to help customers manage the cost of home improvement projects. If you have questions about your B&Q finance account, need assistance with payments, or have any other finance-related inquiries, here’s how you can get in touch:

Contact Methods

B&Q Finance Customer Service Helpline: Unfortunately, B&Q doesn’t directly provide a single dedicated finance helpline number. Finance products are typically managed in partnership with a financial institution. The relevant contact information will depend on the specific finance product you have.
Check Your Agreement Documents: The most reliable way to find the correct contact number and details is to carefully review your original finance agreement documents. These documents will clearly state which financial institution is managing your account (e.g., Creation Consumer Finance, NewDay Ltd, or similar) and will include their customer service contact number.
Online Account Management: If you have already registered for online access to your finance account through the partner institution’s website, you can usually find contact information within your account dashboard. This is often the fastest way to get support.
B&Q Customer Services (General Enquiries): While they won’t be able to directly access your finance account details, B&Q customer services can often point you in the right direction. They may be able to clarify which finance provider is associated with your purchase or provide general information. You can usually reach B&Q customer services through their website (via live chat or a contact form) or by calling their general enquiry line.

Information You’ll Need

When contacting the finance provider, be prepared to provide the following information to help them quickly locate your account:

Your full name and address
Your account number (found on your statements or agreement documents)
The date your finance agreement was taken out
Details about your query

Common Finance-Related Enquiries

Here are some common reasons why you might need to contact B&Q finance or the associated financial institution:

Checking your account balance
Making a payment
Setting up or changing a direct debit
Requesting a statement
Updating your contact details
Disputing a transaction
Making a complaint
Understanding your finance agreement terms

Important Considerations

Data Protection: Be aware that for data protection reasons, B&Q customer service representatives will have limited access to your finance account information if it’s managed by a third-party financial institution.
Security: Always ensure you are contacting the official customer service number provided in your agreement documents or on the financial institution’s official website. Be wary of unsolicited calls or emails asking for your account details.
Credit Reporting: Payments and account activity on your B&Q finance agreement can affect your credit score. Contact the finance provider immediately if you anticipate difficulty making payments.

By checking your agreement documents and utilizing the appropriate contact channels, you can efficiently resolve any issues or queries you may have regarding your B&Q finance account.

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