Unisa Finance Contact Information

Navigating financial matters at Unisa can sometimes feel complex, so having the right contact information readily available is crucial. Unisa offers various channels to address your financial queries, ensuring you receive the assistance you need.

Key Contact Points:

General Enquiries:

For general financial inquiries, the main Unisa contact center is your first point of call. You can reach them via:

• Telephone: +27 12 429 3111 (Available during office hours)
• Email: [email protected] (Please specify that your enquiry relates to finance to ensure it is routed appropriately)

When contacting the general enquiries, be prepared to provide your student number for faster assistance.

Student Funding (NSFAS and Bursaries):

If your query pertains to NSFAS funding, bursaries, or other forms of financial aid, the relevant department is:

• NSFAS Email: [email protected]
• Bursary Email: [email protected]

Make sure to clearly state your student number and the specific nature of your funding inquiry when contacting these email addresses.

Account Related Queries (Statements, Payments):

For questions related to your student account, statements of account, or payment issues, you can contact the relevant finance department directly. While a single centralized email address may not be readily available for all specific account-related issues, it is recommended to try the general enquiries email ([email protected]) initially, clearly stating your account query and student number. They will then direct your enquiry to the correct department. Additionally, monitor your myUnisa portal for updates and announcements regarding fees and payments.

myUnisa Portal:

The myUnisa student portal is an invaluable resource. You can often find answers to frequently asked questions, download statements of account, and make online payments through this portal. Log in to myUnisa and navigate to the “Student Admin” or “Financial Information” sections.

Important Considerations:

• Student Number: Always include your student number in all communications. This is essential for Unisa to locate your records and assist you efficiently.
• Specificity: Be as specific as possible in your queries. Clearly state the issue you are facing to avoid unnecessary delays.
• Patience: Due to the high volume of inquiries Unisa receives, it may take some time to receive a response. Be patient and allow sufficient time for processing.
• Official Channels: Only use official Unisa contact channels to avoid scams or misinformation.

By utilizing these contact points and providing clear information, you can effectively address your financial queries at Unisa.