CCS Finance is a trading name of Hoist Finance AB, a large financial services company operating across Europe. In the UK, CCS Finance focuses on debt management and debt purchasing.
Contacting CCS Finance: A Comprehensive Guide
Reaching CCS Finance requires knowing the appropriate channels for your specific needs. Here’s a breakdown of how to get in touch:
Phone
The primary phone number for CCS Finance in the UK is 0330 094 5950. This number is generally used for general inquiries, payment arrangements, and discussing your account. Be prepared to provide your account number or other identifying information when calling.
Operating hours for the phone lines may vary. It’s advisable to check the Hoist Finance UK website for the most up-to-date information on their opening times. Usually, call centers operate during standard business hours, Monday to Friday.
Postal Address
For formal correspondence, payment slips, or sending documents, you can write to CCS Finance at the following address:
CCS FinancePO Box 183
Sheffield
S98 1JW
Always include your account number and any relevant reference numbers in your letters to ensure they are processed efficiently. It’s also a good practice to send important documents via recorded delivery to confirm receipt.
Online Contact
While a direct email address isn’t readily advertised, the Hoist Finance UK website likely contains a contact form or a dedicated customer support portal. Navigate to their website and look for sections like “Contact Us,” “Customer Support,” or “Help.” These sections often provide options to submit inquiries online.
Alternative Contact Methods
In some cases, your original creditor might have contact information for CCS Finance if they passed your debt onto them. Review any correspondence you received from the original creditor regarding the debt transfer.
Important Considerations When Contacting CCS Finance
- Account Information: Always have your account number and any relevant reference numbers readily available when contacting CCS Finance. This will help them quickly locate your account and assist you effectively.
- Clear Communication: Be clear and concise when explaining your situation. Clearly state the purpose of your call or letter.
- Record Keeping: Keep a record of all communications with CCS Finance, including dates, times, names of representatives you spoke with, and the content of the conversation. This documentation can be invaluable if any disputes arise later.
- Payment Arrangements: If you are struggling to make payments, contact CCS Finance as soon as possible to discuss potential payment arrangements. They may be able to offer solutions that fit your budget.
- Seeking Advice: If you are unsure about your rights or how to handle debt, consider seeking advice from a free and independent debt advice charity such as StepChange Debt Charity, National Debtline, or Citizens Advice.
By using the correct contact information and following these tips, you can effectively communicate with CCS Finance and address any concerns or queries you may have regarding your account.